Refund policy

Refund Policy

We appreciate your purchase and strive to provide products of the highest quality. If there are any issues with your order, please contact us and our team will do our best to help find a solution.

Orders typically take 2 to 3 business days to be processed before they are shipped. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package.

Delivery usually takes 7 to 14 business days, depending on your location and the shipping carrier.

If you would like to return an item, you have 14 days from the date of delivery to request a return. Items must be returned in their original condition and unworn.

Cancellation Policy

Once an order is placed and payment is processed, it cannot be canceled or refunded.

Exceptions

In rare cases of product defect or error on our part, we will gladly issue store credit. Please contact our customer service team within 7 days of receiving your order to report any issues.

Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to contact us under the contact tab or info@shopthreaded.ca We are here to assist you and ensure your satisfaction to the best of our ability.

Please review your order carefully before completing your purchase. By making a purchase with us, you agree to abide by our refund policy outlined above.

Thank you for your understanding and cooperation.